Our work
Patient Experience
The principle “nothing about us, without us” guides our patient experience and community engagement work. We commit to involving those affected by health decisions in improving their care and driving health system changes.
As part of this commitment, we want to create a patient experience that goes beyond treating symptoms. We aim to promote healing and wellness by embracing every individual and their family/loved ones with empathy, dignity, and respect. We strive to provide care that is free of racism and stigma.
As part of this commitment, we want to create a patient experience that goes beyond treating symptoms. We aim to promote healing and wellness by embracing every individual and their family/loved ones with empathy, dignity, and respect. We strive to provide care that is free of racism and stigma.
Learn more about our engagement activities
Disrupting Stigma
Stigma pushes people into the shadows. It isolates groups that are under-served. This often results in barriers to accessing services; worse quality of care; and poorer health outcomes.
Stigma around mental health or substance use can make people feel they don't deserve care, or that if they try to get care they will not be taken seriously. It can cause significant discomfort and stop people from being open about the help they need.
Stigma around mental health or substance use can make people feel they don't deserve care, or that if they try to get care they will not be taken seriously. It can cause significant discomfort and stop people from being open about the help they need.
Learn more about our anti-stigma work